FAQs / Help
Please click on a question to see the answer…
How do I use my DigiTickets?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. Whilst it is preferable for you to bring a printed copy of the confirmation it is not essential, you may make a note of the Booking Reference Number and bring it with you when you visit us in place of a ticket.
Do you issue refunds?
For Tower Tours refunds will be issued if the tour has to be cancelled before commencing.We do not issue refunds for other reasons.
Depending upon circumstances, we may be able to book you on an alternative tour if you miss your tour for reasons beyond your control. We reserve the right to charge a small administration fee for doing so.
Please contact us at firstname.lastname@example.org
What happens when I buy a ticket online?
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
I don't have a printer...
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and bring it with you, together with some form of ID.
Is there wheelchair access?
There is wheelchair access to the Cathedral though the main Cathedral entrance.
Can I purchase a ticket at the Cathedral or on the day?
If there are spaces available you can book on the day, but if we are full, then you cannot. To book on the day, please go directly to the Cathedral shop.
How can I get in contact with you?
By phone at 01284 748720
By eMail at email@example.com
In person at the Cathedral Office
Tell me about buying Lego Cathedral Models
We are using our ticketing system to allow ordering of the Lego Cathedral models. They will be available in the autumn of 2016.
When you buy a model you will receive an eTicket. Please keep this as your proof of purchase, you only need to bring this to the Cathedral if you intend to pick your model up in person.